Terms and Conditions

Terms & Conditions

By accessing and using this website, you agree to comply with the terms and conditions outlined in this notice.

Copyright

The content and materials on this site are safeguarded by copyright and other intellectual property laws. Republishing, distributing, or sharing any of the content with third parties is strictly prohibited without the explicit written permission of ShipXcel Private Limited (hereafter referred to as ShipXcel).

When downloading or copying any materials from this site, you must adhere to the following conditions:

Retain all copyright and other proprietary notices present in the materials on all copies you make.
Do not modify, reproduce, publicly display, perform, distribute, or use the materials for public purposes in any manner.
Inform any individual to whom you share the materials of these usage restrictions.

Software

Any software provided to facilitate the use of this site or to download materials is the copyrighted property of ShipXcel and/or its partners. You are granted a non-exclusive license to use this software and or other material solely for the purpose of visiting this site and/or downloading materials. You may only use this software for these specific purposes. You are prohibited from redistributing, selling, decompiling, reverse-engineering, disassembling, or otherwise manipulating the software.

Trademarks

The trademarks and logos displayed on the website are the property of ShipXcel and its affiliates. You are not permitted to use these trademarks without express permission.

Limitation of Liability

You acknowledge and accept all risks associated with using this site and the Internet in general. ShipXcel and its affiliates shall not be held liable for any direct, indirect, special, or consequential damages, including but not limited to loss of use, data, or profits, regardless of the form of the action (e.g., contract, negligence, tort, etc.) arising from the use or inability to use this website or the internet at large.
While ShipXcel aims to keep the content on this site accurate, complete, and up-to-date, we do not guarantee its accuracy, completeness, or current status. It is your responsibility to independently verify any information before relying on it.
ShipXcel acknowledges that the site may contain occasional technical inaccuracies or typographical errors. Updates or changes to the content may occur from time to time.

General

This website, including all information, images, logos, icons, and other materials related to ShipXcel and its services, is provided “as is” and “as available,” without any representation or warranty, express or implied. This includes but is not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights. ShipXcel and its affiliates, employees, contractors, directors, or officers are not liable for any damages arising from the use or inability to use this site or any content available through it. This includes but is not limited to damages for lost profits, business interruptions, or loss of data. The content on the website may be changed or updated without prior notice.

Changes and Other Terms

ShipXcel reserves the right to update or modify any information contained on this site at any time, without prior notice. Additionally, ShipXcel may change these Terms of Use at any time. Access to certain services on the site may be governed by separate terms and conditions, which may change periodically.

Law & Jurisdiction

These Terms & Conditions are governed by the laws of the city of Gurgaon, Haryana, India. Any disputes arising from these terms shall be resolved exclusively in the courts located in Gurgaon, and you consent to the jurisdiction of these courts for the purpose of resolving any such disputes.

However, ShipXcel also reserves the right to initiate legal proceedings in countries other than India, as needed, to protect its interests or enforce its rights.

Disclaimer

This website is made available by ShipXcel on an “as-is” and “as-available” basis, and is subject to change at any time. ShipXcel does not make any express or implied representations or warranties regarding the operation of the website or the information contained within it. ShipXcel expressly disclaims all warranties, whether expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, title, trade custom, quiet enjoyment, system integration, and freedom from computer viruses. ShipXcel does not guarantee that the functions of the website will be error-free or uninterrupted, or that any defects will be corrected, or that the website and its server are free from harmful components such as viruses. ShipXcel does not represent or warrant that the information provided on this website is accurate, complete, reliable, or timely. By using this website, you acknowledge that your use is at your own risk. The content on this website is not legally binding and cannot be used as evidence in any legal proceedings.

Cancellation & Refund Policy

Pricing Policy

The pricing for services is based on factors such as service type, volume, distance, and any additional services requested. Rates are subject to change without prior notice.

Claim Policy

Damage During Transit: Goods may be damaged during transit due to rough terrain or other unforeseen circumstances. ShipXcel strongly recommends opting for risk coverage while making the booking. You may directly buy any / all kinds of insurance from your own insurance company at your own cost while making the booking.
Carrier Liability: The carrier is not liable for any damage or loss caused by accidents, theft, fire, weather conditions, or other unforeseen hazards during transit. It is strongly recommended to secure risk coverage for all goods. Any insurance obtained must be disclosed to ShipXcel at the time of booking; failure to do so will result in no consideration of ‘Open Delivery Certificate’ request(s).
Claims under Carrier Risk: ShipXcel issues a General Consignment Note (GCN) for carrier risk as per the Carriage by Road Act, 2007. No individual policy or receipt from an insurance company will be issued by ShipXcel. In case of any claims, ShipXcel will issue ‘Open Delivery Certificate’ in accordance with the law and shall limit its liability to INR 500 per consignment.

General Instructions for Claims

Ensure the inventory sheet accurately reflects the value of all items. This will be the final document used in any claim settlement by the insurance company.
The consignor must verify the declared value of all items at the time of documentation.
Claims for damage will only be accepted (for facilitation only) after the full payment of freight charges and a written complaint submitted within 1 day of unloading. The liability for such claims will be limited to INR 500 per consignment that too for the issuance of an 'Open Delivery Certificate'.
A signed “Goods Receiving” copy without remarks about the item condition will be considered proof of delivery in good condition.
No claims what so ever will be entertained for household goods.
Open Delivery certificate will not be issued for household goods.
No compensation will be provided for mental distress or damage due to unintentional harm.
Claims will not be accepted for goods repaired without the written permission of the carrier.
The carrier will not be liable for damage if unloading and unpacking were handled by the consignee.
Claims will not be entertained for items already packed by the customer without a documented inspection or condition check as we carry ‘Said To Contain (STC)’.
The transportation is done at the owner’s risk. It is advised that consignors obtain their own insurance cover.
Claims for damage must be processed through the consignor’s insurance provider; ShipXcel can provide a damage certificate if the transport was done under owner’s risk (with a limited liability of INR 500 for issuing ‘Open Delivery Certificate’).
Even in cases where risk coverage is purchased, the carrier will not cover any damage or no-claim bonus (NCB) adjustments.
We will not be responsible for any breakage, damage or leakage.
Claims for AC or fridge gas leakage or refilling will not be covered.
Request for ‘Open Delivery Certificate’ will not be entertained for items not declared or not packed properly.
ShipXcel will not be held responsible for any non-compliance or legal breaches by its associates, affiliates, vendors, or partners.
ShipXcel shall address any non-delivery or late delivery requests submitted in writing and shall endeavour to make every effort to act on them within 45 to 60 days from the receipt of the written request.

Data Protection Policy

ShipXcel values the privacy of its customers & transferees and is dedicated to safeguarding personal data related to their move. We take every necessary measure to secure, protect, and maintain the confidentiality of personal data, ensuring that it remains inaccessible to unauthorized individuals, in compliance with relevant local laws and our Privacy Policy.

This policy outlines the procedures we follow to protect your data, adhering to 10 key privacy principles that ensure proper handling of personal and sensitive information. These principles align with international best practices and privacy regulations, promoting transparent data management and safeguarding your privacy.

1. Management

We ensure responsible handling of personal data by:

Adhering to fair collection and use practices.
Clearly stating the purposes for which we collect and process information.
Collecting only the data needed for operational or legal purposes. A designated person ensures compliance with data privacy laws and practices, and all employees involved in processing personal information are bound by strict confidentiality and legal obligations. We manage personal data through both paper-based and electronic systems, ensuring adequate safeguards against unauthorized access.

2. Notice

Our privacy practices are communicated on our website. We respect your privacy by processing personal data solely to support your move. Sensitive data may be collected only if necessary for the move or if required by law. We ensure privacy protection mechanisms are in place for such data.

3. Choice and Consent

4. Collection

We collect personal data fairly, in compliance with all legal requirements. The information we gather is used solely for the purpose of facilitating your move and may be sourced from you, your family, employer, or related moving agents.

5. Use, Retention, and Disposal

We use personal data only for the specific purpose for which consent was given. We retain this data only as long as necessary to fulfil the agreed purpose or as required by law, after which it is properly disposed of.

6. Access

You have the right to access and update your personal information. For any queries or updates, please contact us at info@shipxcel.co.

7. Disclosure to Third Parties

Your personal information will only be shared with third parties where it is necessary to facilitate your move (e.g., for packing, transportation, or storage). We do not sell your data to any third parties.

8. Security and Privacy

We implement strict measures to protect your data from unauthorized access, loss, or alteration, both physically and digitally, in accordance with our internal IT policies. Access to your personal data is restricted to authorized personnel only.

9. Quality

We strive to maintain accurate, complete, and relevant personal information, as far as reasonably possible. You are encouraged to notify us of any changes to your personal information to ensure our records remain up-to-date.

10. Monitoring and Enforcement

We regularly monitor compliance with our data privacy policies. If you believe your information is being mishandled, you can submit a complaint to the designated ShipXcel representative, who will investigate and take appropriate action. Non-compliance with data privacy regulations may lead to disciplinary measures within our organization.

Anti-Bribery & Anti-Corruption Policy

ShipXcel is committed to upholding laws that prevent bribery and corruption. Any act of bribery, whether offering or accepting, is prohibited. Bribery involves offering, promising, or accepting an inducement to influence someone’s actions illegally or unethically.

This policy applies to all stakeholders, including employees, shareholders, service providers, and customers, and extends to anyone acting on behalf of ShipXcel. Compliance with these principles, along with local laws, is mandatory.

You agree to:

Never engage in bribery directly or through intermediaries.
Never offer, accept, or authorize improper payments or gifts.
Avoid any payments that could lead to receiving unfair advantages.
Report any suspected bribery or corruption immediately to ShipXcel at info@shipxcel.co

Prevention and reporting of bribery and corruption are everyone’s responsibility. If you suspect any unethical conduct, notify your manager or ShipXcel directly.

Disclaimer for National Flag

Any representation of a political map, symbol, flag, or other identifiers on our website is symbolic and may not accurately represent the official symbols of any country, organization, or forum. These are used solely for illustrative purposes to aid in communication with our website visitors. ShipXcel disclaims any liability for damages arising from the use of these symbols.

Anti-Trust Charter Policy

Fighting Cartels

ShipXcel is committed to complying with Anti-Trust laws and supporting the fight against cartels, which distort competition to the detriment of customers.

What is a Cartel?

A cartel is an illegal agreement between competitors to fix prices, rig bids, or divide markets, and is one of the most serious violations of Anti-Trust laws.

ShipXcel’s Commitment:

ShipXcel will not tolerate cartel activities and will operate in strict compliance with Anti-Trust laws, promoting free and fair competition.
We ensure our employees and business partners are educated on Anti-Trust regulations and maintain full compliance.
Avoid any payments that could lead to receiving unfair advantages.
Report any suspected bribery or corruption immediately to ShipXcel at info@shipxcel.co

Charter Statement: ShipXcel commits to:

We pledge to uphold these standards and comply with all relevant laws to ensure a fair and competitive market.

Payment Terms and Conditions

By engaging with ShipXcel’s services and / or making payments, you agree to the following terms:

1. Payment Methods

We accept payments via credit/debit cards, net banking, cheques, and UPI wallets. Available methods will be specified at the time of payment.

2. Payment Gateway

By using our authorized Payment Gateway, you waive the right to chargebacks unless otherwise stipulated. Any payment disputes will be resolved directly with ShipXcel through customer service by explicitly writing to info@shipxcel.co.

3. Payment Obligations

You are responsible for ensuring sufficient funds are available to cover the full payment. Payments should be made in the specified currency and without any deductions unless otherwise agreed in writing.

4. Refunds

Refund requests will be evaluated according to the terms agreed upon during booking or as specified in the service agreement. No refund requests will be entertained once the shipment’s movement has started / completed.

6. Dispute Resolution

Any payment or refund disputes will be addressed promptly through ShipXcel’s customer care team available at info@shipxcel.co. We encourage open communication for efficient resolution.

7. Amendment

We reserve the right to modify or update these terms at any time. You are responsible for reviewing these Terms periodically.

8. Contact Information

For questions or concerns regarding payments, please reach out to info@shipxcel.co